Frequently Asked Questions (FAQ)

1. How to place an order

  • -Sign up or log into your account.

We encourage all new customers to register for an account to store your address for faster checkouts and keep record of your order history.

  • -Select the items you wish to purchase and click “Add to Bag". You will be brought to Shopping Bag page with a summary of the items you have selected.  You can continue shopping by clicking another category or choose to "check out".
  • -Fill in your billing details and shipping address in delivery page and key in your promotional code (if you have one) before proceeding to payment.  
  • -Select your payment method after checking the Terms and Conditions Box.

MasterCard, Visa, PayPal: 
You can make payment via your debit/credit card or PayPal. Shop with a peace of mind as all payments done via PayPal are secured.

  • -You'll receive our order confirmation email.
  • -The order status will be changed to "Shipped" once the items are mailed.


Should you have any problem placing your order, please contact us for assistance. All orders must be placed via our website and no modification or cancelation is allowed after payment is received. Email orders or reservations are strictly not accepted.  


 

 

 

 

2. Purchasing OCCASION Short Dress Package @$278

To enjoy savings for purchase of 4 short dresses and above, just add any 4 short dresses  (from $88 range) to your shopping bag. You may select different designs, colours and sizes for the dresses. The discounted package price will be automatically reflected in the shopping bag page when you have selected 4 or more short dresses.   

 

 


 

 

3. Purchasong OCCASION Long Dress Package @$588

To enjoy savings for purchase of 4 long dresses and above, just add any 4 long dresses  (from $168-$188 range) to your shopping bag. You may select different designs, colours and sizes for the dresses. The discounted package price will be automatically reflected in the shopping bag page when you have selected 4 or more long dresses.

 

 


 

 

4. Shipping information

 

DELIVERY in SINGAPORE:

For local normal mail via Singpost,  a flat rate of $1 per item will be charged per item. An additional of $2.24 will be charged for registered mail with tracking number, we strongly urge all buyers to opt for registered mail as our company will not be responisble for unregistered lost mail.  Please allow 2-5 working days for your items to reach you once you placed and paid for your order. 

 

INTERNATIONAL SHIPPING:

We offer flat rate shipping (registered) for overseas order so the more you buy, the more you save on shipping expenses. Please allow 6-14 working days for your items to reach you once you placed and paid for your order

 

 

 

 

 

 

 

 

*All Singapore & international deliveries will be sent via Singapore Post.  Customs or import duties charged in destination country and must be paid by the recipient of the order. Please note that we have no control over these charges and cannot predict what they may be.

 

 


 

 

5. Size Infomation

 

General Size guide 

For a better understanding of our sizing, please refer to the following size guide chart to compare the sizing of different countries:

 

Measurement of Apparel

To help you choose the best size, we recommend that you use the apparel’s measurement provided on each item to give a better estimation of the size you need.

The apparel’s measurements are done with the garment laying flat, so they would be approximately half your actual measurement around the body. If the measurement describes bust as 17” (measured flat), it will mean 34” as actual bust size (double of 17”). Some apparel with elastics will be stretchable; hence, measurement might read PTP: 17”-19”. This will mean that the apparel will fit bust measurement 34”-38”.

Measure your bust, waist and hip and/or your existing apparel to make the comparison.

Sizing may vary between designs depending on the style and ease allowance, so referring to the exact measurements of each individual item will ensure the best fit. If your measurements fall in between sizes, we recommend you take the larger size. Please note that during the mass manufacturing process, there may be around 0.5” differences between the item's actual size and our stated measurements. 

 


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